If your item arrives broken or faulty, please contact us within 10 days of purchase. If the item has arrived faulty we will offer the option of a full refund or replacement. Unfortunately we cannot guarantee a refund of the cost of posting your items back to us but may offer this at our discretion.
We cannot offer refunds or replacements due to 'change of mind' purchases, so please choose your items carefully.
Please endeavour to keep all original packaging if there is an issue with your order. If you receive an incorrect item, please do not open or use it, we can not process returns on used items.
If you wish to cancel an order before it is shipped, please email or phone us. If we are able to catch it in time, we can issue a store credit for the value of the order. Unfortunately orders that are already with the Courier can not be cancelled. Please think carefully before placing your order, we work really hard to get all orders out with overnight delivery so often it’s hard to locate an order before it’s with the Courier.